Information We Collect
We collect personal information that you voluntarily provide when you contact us, book an appointment, complete a consultation form, subscribe to our newsletter, or communicate with us through our website. This may include your name, email address, phone number, address, date of birth, treatment preferences, and any health or consultation information necessary to provide safe and effective aesthetic treatments. We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and website usage data.
How We Use Your Information
We use your personal information to provide and manage our services, confirm and schedule appointments, respond to enquiries, process payments, deliver treatment recommendations, and provide aftercare support. Your information also helps us improve our website, personalise your experience, maintain accurate records, comply with legal obligations, and communicate important updates regarding your appointments or our services.
Medical & Consultation Information
Certain aesthetic and wellness treatments require us to collect medical and consultation information to ensure your safety and suitability for treatment. This may include details about your medical history, allergies, medications, skin conditions, previous treatments, or other relevant health information. All medical information is treated as confidential and is accessed only by authorised professionals involved in your care. We will never use this information for marketing purposes without your explicit consent.
Cookies & Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance. We may use third-party analytics services, such as Google Analytics, to collect anonymous information about how visitors interact with our website. This information helps us understand visitor behaviour and improve our content and services. You can manage or disable cookies through your browser settings at any time.
Marketing Communications
With your consent, we may send you newsletters, exclusive offers, promotions, new treatment announcements, wellness tips, and other marketing communications that may be of interest to you. We will only send promotional emails or messages where you have agreed to receive them. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. Opting out will not affect important service-related communications such as appointment confirmations or reminders.
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted service providers who assist us in operating our business, such as appointment booking platforms, payment processors, IT support providers, website hosting companies, email service providers, or legal and regulatory authorities where required by law. All third parties are required to protect your information and process it securely in accordance with applicable data protection laws.
Data Security
Protecting your personal information is extremely important to us. We implement appropriate technical, administrative, and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, misuse, or loss. Access to personal information is restricted to authorised staff members who require it to perform their duties. While we take every reasonable precaution to protect your information, no online system can guarantee complete security, and users should also take appropriate steps to protect their personal data.
Data Retention
We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, including providing treatments, maintaining client records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements. Once your information is no longer required, it will be securely deleted, anonymised, or disposed of in accordance with applicable data protection regulations and our internal data retention policies.
Your Privacy Rights
Depending on applicable data protection laws, including the UK GDPR, you have the right to request access to the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal data where legally applicable, restrict or object to certain processing activities, withdraw your consent for marketing communications, and request a copy of your personal data in a portable format. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we collect, use, store, or protect your personal information, please do not hesitate to contact Sculpt Skin Spa. Our team will be happy to assist you with any privacy-related enquiries or requests to access, update, or delete your information.
Sculpt Skin Spa
19 Page’s Walk, London SE1 4SB, United Kingdom
Phone: 020 7870 7876
Email: info@sculptskinspa.com